Terms & Conditions win1win

These Terms and Conditions form a legally binding agreement between you ("User") and win1win ("Platform", "we", "us"). By registering an account, accessing or using any part of this website, you acknowledge that you have read, understood and agreed to be bound by all provisions in this document, together with the Privacy Policy and any additional guidelines published from time to time.

The latest version of these terms will always be available on the win1win website. We recommend that you review this document periodically to stay informed of any changes that have been made.

Using the win1win website means you explicitly and voluntarily accept all terms contained in this document. This acceptance takes effect on the date you first access our platform or register an account, whichever occurs earlier.

If you do not agree with any part of these terms, you are not permitted to use the win1win services and are required to close or stop using this website immediately.

Continued use of the platform after any amendment to the terms is published will also be considered acceptance of the updated terms.

To register an account and use the win1win services, you must meet the following eligibility requirements:

• Be at least 21 years old on the date of registration.
• Not be subject to any gambling exclusion order issued by any authority.
• Have full legal capacity to enter into a binding agreement.
• Not be acting as an agent, proxy or intermediary for a third party.
• Not be located in a territory or jurisdiction that prohibits participation in online betting activities.

During the registration process, you are required to provide complete, accurate and up-to-date information, including your full name as shown on your identification card (MyKad), date of birth, mobile phone number and an active email address.

Each user is fully responsible for all activities that occur under their account. win1win will not be held liable for any losses arising from unauthorised use of an account.

Strict prohibitions when using the win1win platform include:

• Holding or attempting to hold more than one active account at any time.
• Sharing login credentials with any other party.
• Using automated software, bots or scripts to carry out any activity on the platform.
• Engaging in any activity that could be considered fraud, money laundering or system manipulation.
• Exploiting technical errors or system disruptions to gain an unauthorised advantage.

win1win reserves the right to freeze or investigate any account suspected of breaching these provisions without providing any prior notice.

The win1win platform supports secure and convenient deposit and withdrawal methods, including Touch 'n Go eWallet, DuitNow, online banking via FPX and crypto assets such as USDT, BTC and ETH.

Applicable transaction limits:

• Minimum deposit: RM10 per payment method.
• Minimum withdrawal: RM100 per withdrawal request.
• Typical withdrawal time: 5 to 30 minutes after the request is approved.

All financial transactions are processed through a secure and encrypted system. win1win reserves the right to request identity verification (KYC) before approving any withdrawal request for security and regulatory compliance purposes.

Any attempt to withdraw funds obtained through suspicious activity or in breach of these terms will result in the withdrawal being suspended until the investigation is complete.

win1win offers various bonuses and promotions from time to time, including a welcome bonus for new members. All bonuses are subject to the following conditions:

Welcome Bonus: Your first deposit is eligible for a 100% match bonus up to a maximum of RM888. The wagering requirement is 10 times the bonus amount received. For example: if you deposit RM100, a RM100 bonus will be credited to your account, bringing the total balance to RM200 — and the wagering requirement is RM100 × 10 = RM1,000.

Any attempt to abuse the bonus system, including the use of multiple accounts or betting techniques designed to meet wagering requirements without genuine risk, may result in the cancellation of the bonus and withdrawal of related funds.

• Bonuses cannot be transferred between accounts.
• win1win reserves the right to change, suspend or end any promotion at any time.
• Any dispute relating to a bonus must be raised with the customer support team within 14 days.

All games available on the win1win platform — including online slots, live casino, sportsbook and table games — operate according to their respective game rules, which can be viewed directly within the game interface.

win1win reserves the right to void any bet or game round if the following occurs:

• A technical error or server disruption that affects the game outcome.
• Evidence of unauthorised software use or game manipulation.
• An attempt to exploit game bugs or system vulnerabilities.

The outcome of each game is final once confirmed by the system. Any objection to a game outcome must be submitted to customer support within 48 hours of the date of the incident.

win1win prioritises the security and confidentiality of users' personal information. We collect, process and store personal data in accordance with our separate Privacy Policy, which forms part of these terms as a whole.

Your personal information will not be sold, rented or shared with unrelated third parties without your consent, except as stated in the Privacy Policy or as required by law.

For further details on data collection and use, please refer to our Privacy Policy.

win1win is committed to responsible gambling practices. We encourage all users to set personal limits on deposits, losses and playing time.

Users who feel that their betting activity is beginning to have a negative impact on their daily lives may contact the customer support team for more information on the options available, including temporary or permanent self-exclusion from the platform.

win1win provides its services on an "as is" basis. To the extent permitted by applicable law, we make no warranties, express or implied, regarding the suitability of the platform for any particular purpose.

win1win is not liable for:

• Any financial losses arising from a user's betting activity.
• Service interruptions due to factors beyond our control, including issues with the user's internet connection.
• Indirect, incidental or consequential losses arising from use of the platform.
• Any actions by third parties that affect a user's account as a result of the user's own negligence.

win1win reserves the right to suspend, restrict or close any user account without prior notice in the following circumstances:

• Breach of any provision in these terms.
• Suspicion or confirmation of fraud, money laundering or other illegal activity.
• Inability to verify the user's identity through the KYC process.
• Receipt of a self-exclusion request from the user themselves.

Users also have the right to close their own account at any time by contacting the customer support team. Any valid remaining balance (after deducting any bonus that has not met the wagering requirements) will be returned via the original payment method.

win1win reserves the right to modify, add to or remove any part of these Terms and Conditions at any time at our discretion. Any amendments will be published on this website with a clear effective date.

It is the user's responsibility to check this page periodically. Continued use of the platform after the effective date of an amendment is considered acceptance of the updated version of the terms.

For amendments that are material and significant, win1win will endeavour to notify users via email or an in-platform notice, even though there is no legal obligation to do so.

win1win operates under a valid international licence and complies with the requirements of its licensing body. These Terms and Conditions are interpreted in accordance with the laws set by the relevant licensing authority.

Any dispute arising from the use of the platform should first be resolved through negotiation and direct communication with the win1win customer support team. We are committed to resolving every complaint in a fair and transparent manner.

If an internal resolution cannot be reached, the dispute may be referred to an arbitration body recognised by our licensing authority for binding out-of-court resolution.